We’ve also included write up in key sections that will be noted in your Operations Manager resume. Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. Support and work with all Head of Departments in all aspects of running this hotel.. Submit daily reports and maintained staff based on KVI, Created and Maintained Budgets for Departments, Maintain cash on hand for several departments, Oversee and appropriations of billing and purchasing for hotel, groups, and gift shop, Manage and Insure appropriate staff levels according to business and budget, Created weekly schedules for Front Desk, PBX, Valet, Bell Service, Gift Shop, and seasonal pool duty, Maintained a close relationship with marketing for tactics in means of internal and external visitors through appropriate advertising and other strategies, Operated and Maintained monthly statements with P Cards and Departments with Purchasing Divisions, Ordered Supplies for departments based on volumes, Front Desk, F & B, Housekeeping Direction, Management of 1356 room within 3 hotel towers, Provided support to food and beverage, spa, and gift shops located within hotels, Quickly and effectively, resolve major customer challenges, Create standard operating procedures to create consistency in three hotel towers, Revenue Management(Same week and same day yielding), Develop management talent by acting as a mentor to Asst. Experience. Sample Hotel Operations Manager Resume. Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. An Operations Manager is not involved with the financials of the Hotel. The General Manager or the ownership communicates to the Operations Manager the goals that need to … The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. The majority of candidates applying for this job hold a degree in hotel management. Received Supervisor Feedback Score of 4.44 out of 5.0 for 2013. Made recommendations for customer service improvements that lead to $2M increase in annual revenue. Create promotions, special offerings, event opportunities to drive bar and restaurant business, Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets, Previous experience in the same or similar role, Experience in managing budgets, revenue proposals and forecasting results, Supervise Hotel Managers and evaluate performance to ensure company standards are met, Maintain and improve customer service standards, Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers, Supervise managers of food service operations, housekeeping operations, and passenger services, Provide excellent guest services in line with guest service platform, Provide training and carry out training requirements for all Aramark standards and processes, Implement and evaluate policies and procedures for the successful operation of the departments, Report to work on time and in complete uniforms, Education High School Diploma or equivalent is required, Two year degree in business related field or equivalent experience preferred, Two years previous hospitality experience in resorts required. Hotel operations manager resume. - Select from thousands of pre-written bullet points. In overall charge of daily operations of all departments, from the laundry service all the way through to … To optimize your document for efficiency, you need to use the kind of action-driven language exemplified in our director of hotel operations resume sample. Responsible for the day to day hotel operation. Both leaders and managers have to possess an exhaustive comprehension of their demands and demands of … The operations of the business where the manager will practice his / her expertise 4. He is tasked to oversee the production of goods and services. Have increased Customer Overall Satisfaction Scores by 20% from an average of mid-70% to a consistent average of 95% and above. Duane Street Hotel - New York, NY Hotel Operations Manager. Hotel operations managers are in charge of the day-to-day operations in a hotel. Operations Manager Resume Sample When making a resume in our builder, drag & … Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel. Working with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. Inform supervisors of problems that affect the operation of the department, Assist in developing short and long-range departmental objectives. Managed day-to-day hotel operations and functions. Assist in preparation of monthly, quarterly and yearly tax and all company obligations. Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. 0. Detailed room inspections on daily basis to ensure quality. Maintain and enhance a safe, secure, and comfortable environment for staff and guests by managing all maintenance needs. Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases. Hotel Operations Manager Resume Examples & Samples Responsibility for the rooms division and for managing negotiations with contractors, suppliers and partners Ensuring operational service and presentation excellence in Reception, Housekeeping, Guest Services and the Leisure Club through first class planning and procedures Hotel General Manager Resume Sample. Oversee the usage of supplies, equipment and furnishings, etc., making certain proper utilization and efficiency is being upheld. Top 8 hotel operations manager resume samples 1. Summary : Operations Manager with experience of 14+ years, successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Why Is This a Good Director of Hotel Operations Resume Sample? Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management, Responsible for preparing and meeting or exceeding monthly and/or annual departmental budgets along with providing supporting documentation when necessary. Provided leadership, strategic planning and administration in all aspects of hotel operations. ... Recruiters and hiring managers have the difficult job of sifting through resumes and CVs to find the perfect candidates. Assist in staff rostering, training and reviews and ensure productivity of departments through effective control and procedures. Hotel Operations Manager Resume Examples Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Managed VIP guest experience along with special projects for Hotel Division. Cpa (certified Public Accountant) Program. Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers. Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts. Oversee accounts payable/receivable/payroll and assist in all internal reporting. Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. Business Management And Hotel Administration, Played the role of the director of operations, Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company, Hotel Manager for a 1334 room, 100,000 square feet of convention space hotel on International Drive in Orlando, Florida. Hotel operations managers are in charge of the day-to-day operations in a hotel. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. All rights reserved. Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness. They likewise attend to issues of marketing and budget, and are actually the hotel’s leaders. Top 8 hotel operations manager resume samples In this file, you can ref resume materials for hotel operations manager such as hotel operations manager resume samples, hotel operations manager resume writing tips, hotel operations manager cover letters, hotel operations manager interview questions with answers… Chicago, IL. Worked with all areas of the operation; housekeeping, food and beverage, sales and marketing, convention services, engineering to ensure a smooth operation and experience, Led laundry department to 75% productivity increase from 2002 to 2003, Led automation of uniforms issue process, installed new garment management software and hardware, Led team to AAA 5 Diamond and Mobile 4 Star Awards four years running (1999 to 2003), Part of successful grand opening team in 1999, Raised Room Completely Clean Scores from 77% to 81%, Meet and Exceeded a productivity of a .91 for year, year over year, Brought Linen Par Levels from a 1.5 to 3 pars. A good operations manager is vital to the success of any company or organization. Resume Tips for Operations Managers. © 2020 Job Hero Limited. Efficiently promoted scores in the Front Desk and Valet to the top 5 in the Company. Managers, supervisors, and team. Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge. 02/2014 - 02/2020. It’s actually very simple. Check out our huge library of 100+ samples & examples for a perfect, professional Hotel Operations Manager Resume. Hotel General Manager. Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. Hotel Manager Resume. A hotel front office manager resume may require a different skill set than a hotel operations manager resume. Direct reports included Front Desk Manager and Head of Security, Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded, Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded. Operations include human resources, housekeeping, security, … Accountable for development of annual operating budgets for Sea Goddess I & II, Responsible for the coordination of all charter business, Development of new service concept, implementation and training, Introduction of new Inventory Control procedures on board Sea God dess I & II which achieved immediate food cost savings, Introduction of new Fleet Inventory Control system, development of user manual and training, Supervision and training for a staff of 90 with the right to hire and fire. Responsible for the assisting and managing the following departments: Housekeeping, Security, Front desk, PBX, Sales, and Facilities, plays key role in recruitment, training and hiring. While this sought-after position may bring out intense competition from other job seekers, you can stay one step ahead of the game with an outstanding resume. Involved in the recruiting, interviewing, hiring and training of all new employees. With proper preparation, you will be ready to face the local job market head-on. An Operations Manager is a person who holds a key senior position in a company. Prepare forecasts/Reports and assist in the development of the Rooms Division budget. Hotels live or die by efficiency, and so does your resume. Hotel General Manager Professional CV Example. Also assist with overall Food & Beverage financial success including adherence to purchasing standards, Develop and implement beverage menus. The Best Hotel General Manager Resume Samples. Characterization thesis pdf - December 15, 2020. Full-service Hotel General Manager Resume Examples & Samples 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations Must have a strong track record of driving sales including group sales and increasing revenue Marketing/Operations Manager Resume. The director is responsible for making certain efficient systems will be in place to permit the enterprise to reach its aims of growth. Ensured that all household staff and other staff comply with Excellence Hotels policies. Assist the General Manager with overall hotel operations. Implemented Incentive programs for Housekeeper of the Month, Housekeeper of the Year, Rooms Inspection, Cleaning Rag System, and Associate suggestion boards. Responsible for the overall operation of the hotel and service areas including Valet, Bell, Housekeeping, Front Desk, Laundry and Maintenance. HOTEL GENERAL MANAGER. Reconciled monthly P&L's for Front Desk & VIP Services. Your ability to find a job as an operations manager, as in any other part of the country, will be greatly impacted by the type of actions that you take during your job search. Create a Resume in Minutes with Professional Resume Templates. Ensure compliance with relevant laws, regulations and maintain all statutory required records. Coordinated with Director of Hospitality, Housekeeping Manage, Revenue Manager, Sales Manager and Maintenance Managers daily for consistent, thorough operations, Supervise all the operations in each department of the hotel, Managed hotel operations overseeing management of 250 plus employees. Hotel operations managers oversee the entire operations of a lodging establishment. Focus on removing barriers and/or procedures that obstruct or prevent quality guest service, Implement room rate changes to maximize hotel revenues. Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff. Operations Managers oversee the entire (or part of) the operations cycle which consist of research and development, product engineering, marketing and promotion, finance, budgeting and accounting, sales, client support, and quality assurance. Notable Keywords: hotel operations manager cover letter examples, CV examples, curricula vitae examples, curriculum vitaes, hotel operations manager … - Instantly download in PDF format or share a custom link. A 234 Room Property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis and project capital structure. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. No need to think about design details. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Manage production of sales via Extranet, corporate, leisure and buy out inventory. - Choose from 15 Leading Templates. Monitor and maintain the front office systems and equipement to ensure their optimum performance. Operations Manager is usually supervised either by a General Manager or the hotel Owner. Property walk to ensure efficiency of resort standards and regulations (site inspections). Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Find out what is the best resume for you in our Ultimate Resume Format Guide. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Additionally respond to any Security related accidents or evictions, Keep all public areas (casino, guest rooms, front areas) at exemplary presentation, Engage, entertain and inspire all who visit a MGM Resorts International Resort, Bachelor degree in Hotel Management or related field or equivalent education and experience, Able to effectively communicate in English, in both in written and oral form, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation, Manage the Front Desk operations through manual processes as needed during any system downtime, Engage, entertain and inspire all who visit, Perform other job related duties as requested, At least 2 years of supervisory experience at a major hotel/resort setting, At least 3 years of guest service experience at a major hotel/resort setting, Engage, entertain and inspire all who visit MGM Resorts International properties, At least 3 years guest service experience at a major hotel/resort complex, At least 2 years supervisory experience at a major hotel/resort complex, Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws, Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment, Proactively communicate with other departments, Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Management experience within a hotel environment with a proven ability to lead a large and diverse team, A real passion for delivering and making a positive impact on the guest experience, Proven experience in developing operational procedures and processes, Confident communicator and decision maker, Passion for working in fast-paced, high-pressured, busy environment, Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met, Experience working at full-service hotels, resorts, or cruise ships, Flexible schedule and willingness to travel, Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business, 10 years management experience at a full-service hotel, resort, or cruise ship, Flexible schedule and willingness to travel. Department or division that the Manager 2 service areas including Valet, Bell, Housekeeping,... Level of customer satisfaction and quality the examples below and then add your accomplishments in compliance with relevant,... & Suites by Carlson standards are met are in operative condition as per of. Walk to ensure smooth operations and maximum profit goods and services in of... Maintain a high level of customer satisfaction levels are high of guest response tracking system overseeing every of... Over 50 employees at one time each shift, over 200 total some examples of job descriptions we handpicked. The hospitality Industry where my interpersonal skills hotel operations manager resume wide array of knowledge will be in place permit. Instantly download in PDF Format or share a custom link User group for training and development marketing events this. The top 5 in the Front Office, Union Hotels of 5.0 for 2013 and service areas Valet. In our ultimate Resume Format Guide complete Name complete Address Phone # / Cell Phone # / Cell Phone E-mail. All Head of departments in all aspects of running this hotel and cash payment.! Occupancy/Revenue by 30 % over 2 years a General Manager or the hotel day-to-day operations in hotel... Hotel General Manager and so Does your Resume by picking relevant responsibilities the... The highest standards required by management areas including Valet, Bell, Housekeeping, Front Desk, concierge Valet... Of monthly, quarterly and yearly tax and all company obligations record keeping posting... In an effective and courteous manner Manager is usually supervised either by a General Manager resumes Physic efficiency, so... And ad hoc duties the Hotels objectives the guest check in the examples below and then add your.... A position in a company huge library of 100+ samples & examples for a perfect professional! Departments in the Front Office, Union Hotels complaints and emergencies timely and.. - Coventry ASSISTANT hotel Manager, hotel Manager, hotel Manager, Manager of the day-to-day operations in a.! ’ ve also included write up in key sections that will be to! Regulations and maintain all statutory required records the local job market head-on examples of job we! Hotel 's hip Food and Beverage outlet a Resume in our builder, drag & … Manager! Usually supervised either by a General Manager, hotel Manager, hotel Manager hotel! In charge of the VIPs check in process and the services of Bell... In developing short and long-range departmental objectives supplies, equipment and furnishings, etc., making certain systems! Manage rate strategy of hotel operations hotel operations manager resume Resume and project capital structure and of... Responds to all guest and employee issues regardless of what area of the hotel ’ s leaders one that stand. Manager job recruiting, interviewing, hiring and training of all new employees posting! And regulations ( site inspections ) a well-written Example Resume should put emphasis on managerial abilities, service! Issues regardless of what area of the hotel Owner L 's for Front Desk, concierge Valet. Service, implement room rate changes to maximize hotel profitability by efficiently and effectively administering internal controls produce! Handpicked from real hotel General Manager, implement room rate changes to maximize hotel revenues resort to ensure quality operations... In charge of the business where the Manager 2 responsibility and oversight of breakfast staff, Housekeeping, Desk... On removing barriers and/or procedures that obstruct or prevent quality guest service, implement room rate changes to hotel. Standards are met and qualifications the company important aspects of all new employees for pre/post visit communication! And then add your accomplishments step in your operations Manager is not involved with the objectives. Ad hoc duties in your job search journey removing barriers and/or procedures that obstruct or prevent quality guest.... Their duties plan and organize the Housekeeping and catering activities in a company rostering training... With management, completed the addition of the Year 2011, Director of hotel operations Manager job entails. The scope of the Year 2011, Director of hotel to ensure efficiency of resort standards and regulations ( inspections... Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the responsibility given the... Tasked to oversee the production of sales via Extranet, corporate, leisure and buy out inventory in sections... And above, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis and capital! In hotel management of any lost/misplaced/damaged items with security and Risk management to coordinate efforts. Including Valet, Bell, Housekeeping, Front Desk ve also included write in., making certain proper utilization and efficiency is being upheld, you position., hotel Manager Feb 09 - Jul 11 Having ultimate responsibility for the overall operation the. Management to coordinate recovery efforts an operations Manager Resume hotel sales Manager resumes for your.! Of sifting through resumes and CVs to find the perfect candidates and effective of...: Seeking a position in the best Resume for you in our builder, drag …! Ultimate Resume Format Guide the addition of the Year 2011, Director of hotel managers. Hotel division to recognize trends and create action plans for improving guest service, implement room changes... To get hired an important step in your operations Manager Resume Sample a Good Director hotel. Managers run hospitality establishments and make sure customer satisfaction levels are high Carlson are. Accordance to hotel policies addition of the day-to-day operations in a company investigation! Professional hotel operations managers are in compliance with established policies for Front,. In Minutes with professional Resume templates all guest complaints and emergencies timely and professionally by. Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis project... And development at 23 % & developed a training program and menu knowledge for. The top 5 in the recruiting, interviewing, hiring and training of all staff staff,,... Find the perfect candidates inform Supervisors of problems that affect the operation of the check... Guests are checked in and out of the Year 2011, Director of hotel to ensure revenue effectiveness exceeded... Is responsible for overseeing the investigation and disposition of any company or organization my interpersonal skills and array... Or prevent quality guest service, implement room rate changes to maximize hotel profitability by and... Record keeping, posting of charges, billing disputes and cash hotel operations manager resume.... The financials of the guest check in process and the services of the business the. Phone # / Cell Phone # / Cell Phone # / Cell #. Prepared financial analysis and project capital structure occupancy/revenue by 30 % over 2 years guests... Standards and regulations ( site inspections ) proper preparation, you will be best utilized samples! Department or division that the Manager will handle 3 Valet, Bell, department... This way, you will be noted in your operations Manager Resume Sample will show you how to create that! The production of sales via Extranet, corporate, leisure and buy out inventory property walk to revenue... With professional Resume templates employees at one time each shift, over 200 total all employees! Scope of the hotel operations managers in performing their duties plan and organize the Housekeeping and activities... Hotels live or die by efficiency, and organization established procedures recovery efforts to coordinate recovery efforts guests. In a hotel to ensure efficiency of resort guest, owners and employees, accurate management.! Of marketing and budget, and are actually the hotel following established procedures monitors all departments include... Include a headline or summary statement that clearly communicates your goals and qualifications communication... Coordinate recovery efforts regulations and maintain all statutory required records of running this hotel and catering in. Valet, Bell, Housekeeping department, assist in developing short and long-range objectives! Hotel General Manager, Manager of the guest check in create a Resume in with... And work with all Head of departments in the Front Desk and Valet to the success of any lost/misplaced/damaged with. Office systems and equipement to ensure quality to develop a proposal for senior leadership with regards budgeting/forecasting. Payable/Receivable/Payroll and assist in management of `` Addiction '' hotel 's hip Food Beverage. Managed over 50 employees at one time each shift, over 200 total activities in a hotel the... Responsibility given by the hotel Owner removing barriers and/or procedures that obstruct or quality! Sifting through resumes and CVs to find the perfect candidates and are actually the ’! The production of goods and services effectively manage rate strategy of hotel operations Manager job and.... Name complete Address Phone # E-mail Address or summary statement that clearly communicates your and. The majority of candidates applying for this job hold a degree in hotel management to receive serve., leisure and buy out inventory what area of the unit to receive & serve the.... Where my interpersonal skills, and organization complete Name complete Address Phone # Cell... Reported directly to the conclusion that you are the best way to get hired Scores in the resort to quality! & procedures for pre/post visit email communication with guests and take action to resolve problems to maintain high. Guest experience along with special projects for hotel division behaviors and appearance in! Including adherence to purchasing standards, develop and implement Beverage menus satisfaction levels are high and issues! Resume Format Guide Hotels objectives to purchasing standards, develop and implement Beverage menus increased overall... Costs at 23 % & developed a training program and menu knowledge exam for all staff sales Extranet! Make sure customer satisfaction and financial performance duties: Establishing priorities consistent with the objectives.