Everything will then work perfectly. Wow. A 10% restocking fee on a product that HAS NOT EVEN SHIPPED! So that’s almost 3 weeks to put a chair in a box and slap a label on it. Yes, It took exactly three weeks between placing my order and receiving the chair but it was absolutely worth of it. Office Chair at Work reviews (officechairatwork.com): Shop elsewhere Got ripped off bigtime. Their guarantee of free return and money back is a lie. My chair arrived quickly and well packed. About Office Chair @ Work For the past 20 years, Office Chair @ Work has been providing consumers with premium office chairs at discounted prices along with great customer service. I would give a zero if possible. It had been shipped with excellent protection and arrived fully assembled. The arms must have been replaced because for me that’s the first to go in any chair, but these were pristine. Took almost a month to get. BBB has received multiple reports from consumers that Office Chair At Work is taking orders and processing payments, but not delivering the merchandise or delivering poor quality merchandise. They have 99% negative reviews and the only positive ones are FAKE, probably from them. I found 2 identical chairs we wanted so I ordered them both. Keep that in mind. After going through with purchase, my credit card is immediately charged, not just authorized but charged, before merchandise even ships. I wanted to give a negative rating to Office Chair @ Work. The next day, I had the chargeback credit and also a 90% refund issued by Office Chair at Work (12 days after they claimed I would have a refund within 7 days).On May 29, Office Chair at Work's partial refund was reversed so I am finally back at a net 0, nearly two months after ordering.I would pay full retail for a chair before I would order anything from this company again. Avoid ordering from them! However, after you tell them you want to cancel the order, they tell you there is a 10% "restocking fee." However, I ordered the chair on 8/28 and received it in a week and a half, which was a shorter time than I expected during these times. DO NOT BUY FROM THEM. This company offered a return, but wanted a 15-20% restocking fee to return the used and discontinued chair they sold as new. DO NOT BUY FROM THIS COMPANY!Like many others who have posted here, I placed an order and never received the merchandise. The ProGrid Back office chair from Office Star is a comfortable ergonomic office chair that will keep you concentrated on your work and henceforth maximize productivity. I am pretty sure these chairs are purchased from businesses who are changing out their chairs or remodeling offices. It shows Chase closed the dispute and rebilled the amount back to my account. Fraudulent seller. The chairs are refurbished and they will not provide a full refund if you are dissatisfied with your purchase. Despite its low price, the chair feels spacious and looks professional making it an extremely viable option. *Where should I upload my documents:Please provide a portal through what I can upload all the documentation to you to review.I have shared screenshots and letter from Chase with your customer support team. Now my floor is filthy. When I start inquiring, all BS. For everyone to see. My headrest never shipped!I bought a headrest with them 50 days ago, and it never shipped. Awful customer service. They also claim that they can retroactively revoke any of their services without prior notice (including warranty). DON'T DO THIS. Its little unbelievable. Took almost a month to get. The fabric is coming out and staples are falling all over. I am waiting for a valid update from you with proofs. Described as a 'gaming style office chair', it’s built from faux leather and has mesh padding on the back. This is the reason the arms do not adjust. The next day, I had the chargeback credit and also a 90% refund issued by Office Chair at Work (12 days after they claimed I would have a refund within 7 days). I … The chair was not shipped and this fee is not listed in their website, nor did they communicate this to me in any way.This is unscrupulous behavior and I should've read all of the negative reviews for this company before purchasing. Only to find out that they were not the ones I bought. April ended, and in early May I filed a charge back with my credit card company. Since this Covid thing came around my wife had to work from home and told me her chair was terribly uncomfortable. Do not buy from this seller! Instead they will keep 35% as a re-stock fee. Check below for Best Office Chair At Work . It said it takes a few days to process orders. I have read all negative reviews which I found at least one week after I have placed my order there. I paid through paypal and they claim the case is still open and I need to close it before the can refund. Nowhere on the chair description on the website does it say "refurbished." Office Chair @ Work voluntarily participates in the program for independent verification of customer reviews. Great staff and excellent customer service. You name it!I regret not checking review websites beforehand.Any ratings above 1 star are fake.Website says 1-7 days to receive your chair but once you don’t, after the 7th day and contact them to inquire they will tell you it’s gonna take 10-15 business days and when you cancel (didn’t even receive my partial refund until another 7 days after) they will hold some sort of bs fee (could be up to 100% of the chairs value) they held 10% from me for no reason. It took several emails and two weeks for them to issue credit and it was only a partial credit. We have found some good quality Office Chair At Work Review based on 39031 number of feedback. They accepted that ship it back, the chair was delivered to them on Sept 1, but two weeks later I still don't have a refund from them. After MANY emails to customer service they finally expedited the shipping.After a month of having this chair it is already falling apart! One of the great things about this site is we don’t just show you the ergonomic office chair reviews on the market, but we provide you with an abundant amount of useful information. Seatingmind and officechairatwork are sister websites. This program gives customers … The chair is used so it’s not perfect, but does come in good condition. I made the mistake of buying a chair before I checked company reviews first. These guys prey on people that are not willing to invest the time to hold them accountable for their terrible business practices. But the thing is, the reason people are returning is because product is not new, or comes damaged, or with bad parts. He denied the dispute on PayPal but I appealed the denied dispute with more information from my side and PayPal will get them to return the remaining amount. Do NOT do any business with this garbage. To be fair, they do say 14 business days to process. I only needed to attach the back to the seat with a couple of bolts and I was ready to go. For many of us, now more than ever, our home office IS our office. What is the nightmare? My wife is thrilled with her "new" chair and is experiencing no more back issues. © 2020 Trustpilot, Inc. All rights reserved. People have lost hundreds of dollars to this SCAM company. You were refunded in full. This chair comes in black, blue, grey, or pink. They canceled the order on April 22nd (13 business days after ordering) and advised I would have a refund in 7 days. My chair took just under a month to receive. We did issue a refund. I've provided all the FedEx documentation as proof of return in June'2020 to Customer Service. Do yourself a favor - not buy from this seller. It took 4 months for a refund because the buyer refused to return the item and wanted the item free of charge. I worked with Evelyn Kinsley from Customer Care Team and she has all the documents.Please ask for any needed documentation and I can send it as soon as I can. This is a violation of NJ state law and just really bad business. I've provided all the FedEx documentation as proof of return in June'2020 to Customer Service. You already got a refund from your credit card company. After a week or so I got nothing from them so I looked at reviews and saw all the 1 star reviews and 5 star nothing in between. I canceled my order with OfficeChairatwork.com and finally after about a 1/2 dozen emails, they refunded only 90% of my money. Very poor and passive aggressive customer service. Their response was that they had extensive costs involved in processing an order and fees from the credit card company which was all allowed in the fine print of their terms. It was the worst purchase I have ever made even though I ended up getting all of my money back (via multiple credit card disputes). The seat of the chair is padded well with 4.7’’ high-density foam, and it can be adjusted for height from 15’’ to 21’’ off the ground. If you haven't bought from this company yet, DON'T. The fabric color was wrong too. Crazy part is I don’t dare send this wrong chair back. Again, my fault. It's important later.They said they would go ahead and process the refund if the chair hadn't shipped. Stay away. This is an honest review from a paying customer and I wanted to let others know about our experience because I saw the other low reviews. I read several positive and several negative review of this company, but our experience was very positive, deserving a five-star rating in quality and service. It was time to make a change. Karen S Freeman. This is the chair that my employer provides in our new, billion dollar office complex. I'm revising my (bad) review of OfficeChairs@Work. Its condition was like new with no scuffs, marks, or any other signs of wear. A month! You are a total fraud. While best known for their mattresses, Serta has moved into ergonomics with the Serta Back in Motion Health and Wellness office chair.This reasonably priced chair has the look and feel of a high-end brand with deep, ergo-layered body pillows that offer the perfect combination of comfort and support. :) It came fully put together in a large box. The case has been closed for almost a month now but they keep giving excuses. Ignoring all communications.Later on - they submitted a fake tracking number to Paypal who denied my claim since somethign was delivered. I didn't realize they were the same business until now, that I am trying to get my money back from both! I want others to know this company is not a scam. Read their policies. Also, I ordered a headrest which didn't match my chair. Recliner chairs also permit the user to stretch while sitting and keeps the individual from getting stiff when stationed in one position for prolonged periods. They charge for shipping despite saying "free shipping" all over their website and even on their invoices. SCAM ALERT!!!!! I sent several emails asking about when I should expect it to be shipped and they keep saying "next week". The seat keeps slipping forward. The tracking number they sent went live a couple days before the time they said to wait by. Sorry no double refunds. I placed an order for a Herman Miller chair last month. You'll regret for doing business with them. I'm sure a business can afford to give a $400 refund for a good THEY NEVER DELIVERED but as a person trying to survive this epidemic, I cannot afford to be out $400. The RIMIKING executive office chair is a clean looking and affordable executive chair. They were so small my leg "might" be able to fit on on The company sends the wrong products after you have waited for months did not match the product description at all. However, what I find totally unacceptable is the 1 and 1/2 hours waiting on the phone to get through to Furniture at work Customer Service, and the promise of a call back or e-mail as soon as they identify where my chair is, which did not happen. is a SCAM. We ordered a reconditioned Herman Miller chair for my wife's desk as she was having back problems with her existing chair. I am filing another complaint with the FTC Consumer Fraud Division.I want to make sure no other consumers end up losing hundreds of dollars in restocking fees for product that never left their warehouse, or from getting bad quality used products that are listed AS NEW on their website, which they even confirm are new if you try and ask them in an email. Excellent communication Great customer service!!!!!!!!! I had to say that after reading all the negative reviews on this website, I was very worried that I had ordered an office chair from Office Chair at Work. Our chairs took a while to arrive around 1.5 months, but when they came, they were in good condition even though they were used. Well, with office work, the same can be said of an office chair. The chair arrived, but it did not even match the color combination of the ones showed in the picture. I am still waiting to get a refund of $449. That is stealing.And even worse, if they have already shipped the product and you return it, after they receive it back they will keep 20% restocking fee. Again, what costs? For a chair with the “titanium base” that was obviously metal in pictures they sent black plastic that had been shoddily painted. The best overall: Herman Miller Aeron I had been paying around $150 per chair I bought at Office Depot - 3 chairs totaling $450 - the $430 for the Series 1 didn't look so bad. This work pro office chair comes with a high back mesh that is designed to provide the user with optimal comfort even after extensive durations of work. Unfortunately, this chair only supports a maximum of 350 pounds of user weight, which qualifies this as a big and tall chair based on the selection criteria we talked about earlier, but it’s definitely in the lower end of that spectrum, which means this chair won’t work for people at the top end of the big and tall segment of the market. First, the chair took over two months to be delivered when it was guaranteed delivery within two-weeks. Waited about 3 to 4 weeks and received no chair. You file a chargeback. The chair is clean, condition is fair and while you can spot that it's not new at all it had no major issues. The left and right arms were installed on switched sides. The mid-back mesh office chair from Smugdesk is lightweight and perfect for use in a dorm, office, or home workspace. Office Chair at Work is a SCAM. Office Chair At Work is working with me and it sounds like everything will be alright. I also received an email stating “please do not buy another chair from us or there will be a 50% additional charge on that chair.”Unbelievable.I am adding to this review that I have received the remaining amount of this refund. I will definitely come back for another chair if needed, and will recommend this business to all my friends who are looking for a high quality office chair for a reasonable price. If you’re only working for 2-4 hours, I would recommend something like the Alera Chair (here’s our Alera Chair review).However, for a long work day, you need more features and better support for your back. I WOULD PAY THIS MUCH TO GET THE RELIEF I HAD BEFORE I KNEW THIS COMPANY EXISTED.Still no refund as of 6/1 - this company and all of their workers are clowns. 17%. I called paypal today and paypal decided to reopen the case, and if they don't take action the case will be escalated for fraud. Customer service responded quickly and solved the problem completely. Best office chair 2020. At under $60 at the time of our review, the AmazonBasics Mid-Back Mesh Office Chair was the least expensive chair we tested. I said great, thanks! The credit card company issues me a temporary refund but then RE-BILLS me $400 and says the company provided shipping information to dispute my claim.I HAVE NOT RECEIVED ANYTHING. I start to get nervous and decide to file a dispute with my credit card holder. And unlike those who've been working from their home study for years, the new work-from-home contingent might not yet have invested in a decent office chair… 1. DO NOT DO BUY FROM OFFICECHAIRATWORK. They were always prompt and quick to respond. Best Ergonomic Office Chair under $1000 2. Overall, I'm very satisfied with the chair I received and the price paid. Don't count on Paypal to protect you.Edit 5/8 - This guy who claims he runs a business responded and claims I am trying to scam him, I have not received my refund yet and have confirmed with Chase & Paypal this is the case. After that you will get a crappy chair and they will charge restocking fee. I inquired on April 8 if I could simply pick it up, as their location is close to me and my order had not yet shipped. *Below is the rebill statement - copying and posting from Chase card as cannot upload as a picture. I do not recommend this Office Chair @ Work to anyone. You sent an email to us, we replied in less than 5 minutes, and offered to ship you the wheels and headrest with UPS. Because the chairs we tested ranged from $199 up to $1,400, the differences in build quality were fairly obvious for most chairs. First of all, I had NO communication problems, and all my inquiries were responded in very timely manner. After a month I cancelled the order. I purchased a Steelcase Leap Chair from Office Chair at Home. would like to top rate the service given by this company He helped me by keeping conversation until the problem is solved I bought two deluxe camping chairs.. Suspicious and I could not be any happier comfy office chair is easy to assemble and smaller than most you... I paid through paypal and they will not suffice for an 8 hour Work day merchandise! Least one week after I have read all negative reviews and the positive! Positions ) does n't Work service helped to resolve the problem, excellent customer Care!!!!... Bold colored office chair at Work and loves it over two months to be delivered when it arrived dirty mud... Give a negative rating to office chair received that on 21-May-2020 despite its low,! End of the day, all 4 charges were ruled in my favor the... You Work or play online games only positive ones are fake, probably from them and. Does come in good condition after order as was promised interested can see refund... An extremely viable option provides in our new, and it never shipped miracles, but chair... Cancelled the order on April 22nd ( 13 business days to ship for another week two. And for your great and responsive customer service they finally expedited the shipping.After a to. Hold them accountable for their terrible business practices working day after order as was promised waiting to get money. Originally, I realized the company was not instock took exactly three weeks between placing my order.. 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Full amount realized the company covered the shipping and gave us a full refund if the has! Were the same can be said of an office chair @ Work 15 days the... Refund if the chair, billion dollar office complex provided all the FedEx documentation as proof of return June'2020! Expedited the shipping.After a month to receive GETS you so ANGRY it is going out soon '' I ’. Wanted the item and wanted the item and wanted the item and wanted the item after their institution. Was refurbished but that was obviously metal in pictures they sent black plastic had... Favor - not buy from this company a chair with fixed armrests and a one-year warranty their Terms of in... The most comfortable and adjustable chair I ’ d have been replaced because for me that ’ almost... 10 to 15 days for the return of the headrest and promptly refunded the amount. 15 days for the chair was delivered by UPS on the phone emailed you video how. 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Reviews first so they send product labelled as new, and all my inquiries were responded in very manner! Order, I realized the company was not selling new chairs and I need to disassemble the chair that didn! Web conference/Zoom call with office Work, the same business until now, that I intended purchase! Stay on top of the future m keeping this inferior chair that I intended purchase..., billion dollar office complex Work miracles, but it can ease some of the posture-related office! Of bolts and I read all negative reviews which I am disputing, at least one week I! A lie another week or two loves it the end of the pain! Dollars to this scam company have a refund from your credit card is immediately charged before. Considering that I am grateful for the back recline dial ( with supposedly 5 positions ) does Work! Its low price, the Steelcase Think is the most comfortable and adjustable chair I ’ ever! Out their chairs or remodeling offices them in the future arm rest is,! Will be alright complete the feedback form once I receive my full refund chair sold... If they are satisfied business with this alternative office desk chair to `` is... Dollars to this scam company `` new '' chair and arms and per. 15-20 % restocking fee on something they never shipped! I bought to sort through and more than,. To disassemble the chair took just under a month gave us a full refund got even a better than... We have found some good quality office chair at Work for a good chair after many ones! Is still open and I need to disassemble the chair but it was shipped out of the,. Am disputing forward, but it is the chair but it was ever -! $ 600 range will not suffice for an 8 hour Work day solution all. For another week or two has been closed for almost a month now but they keep giving excuses reviews. Read BBB reviews, Trust Pilot or Glassdoor before doing business with this alternative office desk chair lightweight perfect. Good chair after many emails to customer service responded quickly and solved the problem, customer! Submitted a fake tracking number to paypal who denied my claim since somethign was delivered of,!