For example, if a company has an outstanding brand reputation, then this brand reputation is one of the strengths of the company. Copyright © 2020 The patience to deal with all types of customers is vital.Articulate: Sales reps must be conversational and have the ability to formulate answers and provide information when asked.Respectful:The customer might not always be right, but she is always the customer. This strength is mainly an internal factor to the organization. 276-297. It all boils down to how employees relate to customers. - V: 2020.26.0.27-801 -. We can help! Retail companies make use of SWOT analysis to access the prospect of their business. Looking for retail manager jobs? Tip: This is another time when asking questions and doing research about a prospective company can help show that you’re committed to both short- and long-term success. Poor time management … Inventory Management System Are you a retailer tired of guessing how many products you have if need to reorder? Most sales interviews also rely heavily on behavioral interview questions, and this means that the hiring manager will want to explore your ability in the key areas needed for success in a sales job, such as your ability to persuade, your presentation skills, and your persistence, etc.. It doesn’t ignore weaknesses in the process, however. Being a strong leader who is skilled in teaching and coaching is another big element of retail management. 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Photo of Saturday Night Live's "Target Lady" sketch via Hulu. “How you deal with stress can have an impact on your team, both positive and negative.”. Other Examples of strengths:An organization may have the following strengths 1. An organization’s strengths can be referred to as critical resources which it owns/ has. over the years. You may sign into this site using your login credentialsfrom any of these Networld Media Group sites: Does biometric technology threaten consumer privacy? Top managers have structured, diarised days to make maximum use of limited time. This provides managers with a detailed look at the strengths, weaknesses, opportunities, and threats that the organization faces. Those are two quick and easy ways Monster can help you build your professional inventory so you get an awesome job soon. Delegating responsibility 2. What Strengths are Ideal to Bring to a Position? In order to help you figure out which of your attributes are most important to hiring managers—especially ones at the top 100 retailers—we consulted with retail experts for their take. They analyze the strengths, weaknesses, opportunities, and threats of their own company to progress in the market of retailing and compare “Even when things aren’t going well, you can’t bring that into the workplace or let that impact your interactions with others,” Wimer says. People communicate differently, he adds, and it’s up to the retail manager to understand that and adapt accordingly. Are you having a tough time landing a job, and you’re starting to lose confidence? “The consistency and way a retail manager communicates information to their team in order to help them be more successful in their roles is key,” says Rob Fishman, author of Retail Success in an Online World: How to Compete—and Win—In The Amazon Era. Or maybe you just hit the job market but you want to get hired quickly. “You have to want to hit your outlined objectives, and be able to motivate those around you,” he says. Skilled managers continually work at: 1. It’s those fine details that can make or break your promotion, and being sloppy can reflect poorly on your business or set you up for customer complaints. Professional management team with operating experience in the retail and real estate sectors. Great, so you know what retail hiring managers are looking for in a top-shelf candidate. Identifying and securing resources so people can do their jobs well 5. What skills and qualities are required by retail sales associates to facilitate positive initial engagements with customers? Managing different personalities in a highly active workplace can be challenging, and sometimes, conflicts will arise. Discuss your approach and the outcome that resulted. All rights reserved. At some point during the interview process, you may be asked to describe your personal strengths and weaknesses. However, this isn’t always the case. Exploring strategic strengths and weaknesses of retail purchasing groups. The excellent reputation of the brand 2. Tip: Be prepared to answer behavioral interview questions about times when you were challenged or had to deal with a crisis or a busy period while short-handed. Big box retailers also can harness the power of engagement. Patience: Dealing with people means that you will have to take the good with the bad. “Good retail workers are very focused on the tasks at hand, but great ones also have the ability to be more strategic and create longer-term as well as short-term goals for themselves,” says Fishman. Additionally, you can get job alerts sent directly to your inbox to cut down on time spent looking through ads. Your anecdotes can help demonstrate an ability to solve problems creatively and emotionally handle any setbacks that come your way. Either way, job hunting can be tough, and you need to show up to job interviews equipped with the right tools to impress your prospective employer. 102 Examples of Business Strengths posted by John Spacey , March 16, 2020 Business strengths are competitive advantages that allow a firm to … Sign up to get job alerts relevant to your skills and experience. attention to detail. Establishing group goals 3. According to the National Retail Federation, there are over 1 million retail establishments across the United States, and retail sales have grown almost 4% annually since 2010. 1. They need a host of interpersonal skills so they can execute a management plan so their stores can boost sales. Tip: Make sure your resume and cover letter are flawless. What about the sales associate at the Gap who looks up from stacking t-shirts and points out what great colors they are and then asks if you need any help finding something? Many retail companies use a SWOT analysis to assess their business. It is the process of specifying the organization’s mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. Looking for a job? Retail Manager Resume Examples Retail Managers are responsible for the daily running of a store. However, much of what is needed is attitudinal and should be hard-wired in those who are hired to deal with customers. Work with store operations to understand their HR needs. Mistakes and sloppiness on these documents might signal that you’d also miss important details in your store. You have to be flexible enough to roll with the punches and think outside the box sometimes. How that interaction goes will ultimately determine if that customer will buy and recommend the store to her friends and family, or turn around and walk out, never to return again.Adrian Miller is president of Adrian Miller Sales Training. Pick a weakness that is not essential for a job in retail, and elaborate on that saying how you try to improve on your weakness. 3, pp. We know that applying your strengths in the workplace gives you a competitive advantage and helps you feel more satisfied with your job, but which strengths are the best “Conflict management is an essential part of people working together,” says Fishman. Entrepreneur: 10 Questions to Ask Yourself When Measuring Your Management Strengths Writer Bio As curriculum developer and educator, Kristine Tucker has enjoyed the plethora of English assignments she's read (and graded!) Whether it’s to your employee or to your customers, the ability to really listen and empathize with the people you work with is critical, says Ray Wimer, professor of Retail Practice at the Martin J. Whitman School of Management at Syracuse University. Sign up now for the Retail Customer Experience newsletter and get the top stories delivered straight to your inbox. As a member, you can upload up to five versions of your resume—each tailored to the types of retail jobs that interest you. Copyright © 2020 Networld Media Group, LLC. Career in retail sector can be developed as store manager, retail managerss, retail buyers, retail designers, visual merchandisers, merchandise planning and product developers. These include, empathy, active listening, patience, adaptability, communication skill, and more. Tip: Highlight on your resume and in your interview examples of when you took initiative and had positive results. Yet, doesn’t it often seem that little or no thought goes into attitude during the hiring process? Think of the greeter in Walmart who informs you of the current promotions and invites you to stroll a bit and take advantage of the good deals. If we talk about strengths, you should pick a strength that is important for a worker in retail. Additionally, you can get job alerts sent directly to your inbox to cut down on time spent looking through ads. Recruiters search Monster every day looking to fill top jobs with qualified candidates, just like you. Join our career growth club today and get access to one-on-one career coaching, resume and cover letter reviews, online tutorials, and unlimited networking opportunities—all in your back pocket! First, we'll start with the Strengths. Here’s what they say are the eight most important traits, with tips on how you can showcase you're a great fit for today's retail jobs. Those are two quick and easy ways Monster can help you build your professional inventory so you get an awesome job soon. Join Monster for free today. Retail moves fast, and you won’t always have anyone looking over your shoulder, so it’s important to have an internal drive that will help you grow, says Wimer. Employers in the retail industry are looking for this type of versatile, well-rounded candidate who exhibits a broad range of transferable skills, is adaptable, and who has a strong understanding of the industry. Their peripheral vision allows them to see you when you’re approaching, and then they quickly make a beeline for the stock room in a clear act of avoidance.Or, there are those who answer with monosyllables and make you feel that the effort to serve you is just so much trouble. About the author: Ritesh Mohan is a passionate retail professional with over 20 years in the Retail sector, handling some of the biggest brands in beauty, fashion and fragrances retail & FMCG sector. Of course, there are the local shop owners who always say hello and ask if they can be of service. Strategic planningis an organiza… If you only talk about yourself, you can come across as self-centered in the interview, he adds. “The interview should be a two-way conversation, and you definitely should have questions prepared,” says Wimer. “This can lead to a challenging environment for you and your own stress level,” Fishman says. Thank you!You are now a Monster member—and you'll receive more content in your inbox soon. And, let’s not forget the detached store owners who busy themselves with paperwork at the counter and don’t look up when you enter the store.Yes, it’s all about the initial engagement and how the engagement commences that determines how the rest of the shopping experience will go. Given this background, HR managers must focus their efforts on seeking the most productive strategies given the inherent limitations of management practices in the retail sector. Recruiters search Monster every day looking to fill top jobs with qualified candidates, just like you. Strength-Based Management is an approach that considers the strengths of an employee over all else. Most customers assume that small, local stores generally have a bigger focus on customer-care excellence. As a retail manager, you often arrive early, leave late, and have to be an expert in everything that happens in between. How sales personnel engage customers can make or break a retail store. It all boils down to how employees relate to customers.Engagement starts from the moment a customer steps into a store. Being one step ahead to gauge when someone needs help is the best way to minimize a brewing situation.Positivity:The ability to smile in the face of a long and possibly chaotic day can make a world of difference to customers.Empathy: Being able to look at a situation through the eyes of a customer is an extremely valuable skill that can enable you to provide the highest degree of service.Undeniably, retail sales associates should go through a soft-skills training program. In fact, it recognizes that every employee has both strengths and Stores are on the lookout for candidates with retail skills, but many of those skills are not always easy to quantify or articulate. Tip: In addition to answering questions about your conflict resolution abilities, ask your references to share examples of how you were able to manage staff and get the most out of them. Many job candidates are unsure how to approach this question. . Motivating the team to work together and support each other even in stressful times 6. During the interview process, it’s likely that the hiring manager will ask you to describe your strengths at some point. You might be running a pricing promotion or an offer and you have to  make sure it will be executed in the correct manner and that everything is labeled as correctly. Tip: In advance of your interviews, think about an example of a time in which you helped train staffers or had to delegate an important task. Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Retail CIO Outlook According to the retail cybersecurity report stated by SecurityScorecard 2018, it is essential for the retailing industry to cope with increasing hacks related to credit card data theft. Customers must be treated with respect, even in the most challenging situations.Proactive: It’s never a good idea to wait until a customer is stressed or agitated before offering assistance. You need to be ready to A combination of transferable, hard and soft skills are necessary for a successful retail management career. Here are 10 essential strengths of front-line retail employees that can create significant success for your business, Have patience – this is the number one trait you need to have as a sales executive. This provides managers with a detailed look at the strengths, weaknesses, opportunities, and threats that the organization faces. Confidence:The confidence to make eye contact and strike up a conversation with strangers is absolutely essential.Innate friendliness:Customers don’t want to deal with sales associates who have to force themselves to be pleasant and nice.Flexibility: When dealing with the public, things can go wrong. “To process and come up with an effective action plan for the employee or the customer, emotional intelligence is really important,” he says. These top skills will get you hired in retail. Any retailer can harness the power of engagement. Could you use some help with that? Some suggested titles for the skills section in a resume, can be titled: Key skills & strengths, Core skills & competencies, Skills and Qualities or Skills and Abilities. A strength is something which is positive about the company, and the company already owns that positive feature. After all, sales associates are the front-line representatives of a store.At the end of the day, it’s all about how a sales associate interacts with a customer. These are all examples of how to encourage engagement and improve the shopping experience.Whether or not you need or want the help, you can’t help but be pleased by the attention that you are being shown. Emotional intelligence. The International Review of Retail, Distribution and Consumer Research: Vol. This Walmart SWOT analysis reveals how the largest company in the world uses its competitive advantages to dominate and successfully grow in the retail industry. Retail purchasing groups offer an alternative business model, which consists of small, independent, specialised stores that join together and collaborate on purchasing and other areas, such as operations, management, financing, advertising and marketing Or put another way, self-motivation. It identifies all the key strengths, weaknesses, opportunities and threats that affect the company the most. When you’re job searching, employers will be looking for evidence that you possess the right strengths to get the job done as they screen your resumes, cover letters, and job applications.You will also be asked questions aimed at uncovering your strengths during job interviews. Ability to multitask:Sales associates have to juggle customers and their questions and needs, and at the same time attend to their other store duties. In total, the company’s online retail operations brought in a massive US$195.009 billion in revenues – more than the next few largest online retailers earned combined. Working in retail helps you gain and develop several skills and characteristics that you can later in life. 1. A good retail manager needs to wear many hats, without compromising any part of their role. By continuing, you agree to Monster's privacy policy, terms of use and use of cookies. Retail skills and characteristics that typically come naturally As work in retail involves cash management, money handling and credit approval, you will need to make accurate transactions, calculate prices, work out discounts and give out change to customers. Feeling important and welcome are two of our most basic needs.Contrast that with the store in which the sales associates rush around with their heads down, conversing with each other, and having no interaction or communication with customers. Confidence: The confidence to make eye contact and strike up a conversation with strangers is absolutely essential. As a member, you can upload up to five versions of your resume—each tailored to the types of retail jobs that interest you. Screening and qualifying new employees is of critical importance to a retailer. Hands-on experience is valuable but it can also be limiting. One thing that can compromise a store is the fact most retailers promote from within and while that can be good for morale, many times, it is bad for business. The retail industry is powering ahead despite reports of store closings. Let’s look at some of these skills and traits in more detail below. Whether it’s to your employee or to your customers, the ability to really listen and empathize with the people you work with is critical, says Ray Wimer, professor of Retail Practice at the Martin J. Whitman School of Management at Syracuse University. Tip: Practice showing positivity in all of your job-seeking interactions, everything from greeting the receptionist to smiling at everyone you encounter. For retail managers to have any personal life, they must be able to trust staff to work and solve problems on their own. Retail management isn't for everyone. [1] Amazon’s extraordinary online growth has allowed the company to become the 2 nd largest retailer in the world, only behind Wal-Mart, when compared to other brick and mortar companies. Tip: When you’re interviewing, it shouldn’t be the “me” show. What skills and qualities are required by retail sales associates to facilitate positive initial engagements with customers? A retail manager’s average day is packed with often unexpected events. (2015). They must be capable of running an efficient store, scheduling employees, enforcing company policies and more. More important, over time, you will be able to build trust and empathy. In fact, during the holiday 2019 season, retail sales grew 4.1% from the previous year to $730.2 billion. Now you just have to get in front of them and show them you've got what it takes. For example: responsibility. 5 Strengths Necessary for Success in Hospitality Management Pam 2020-05-28T08:37:26-07:00 Although the hospitality industry is a booming sector, competition for hospitality management positions is fierce, particularly in luxury settings. Reference: My learnings are from the book “Soar with your strengths” by Donald Clifton and Paula nelson. In most retail settings, there are times when the pace can be hectic and overwhelming. But for the right person, it can be a great career path with lots of opportunities to achieve success. Their role is maximizing revenues while increasing customer satisfaction. Many candidates probably wonder how to answer what are your strengths without bragging too much or risk appearing narcissistic. It sounds simple, but a positive attitude is really important in this profession. So while being in retail is very much about the day-to-day, it’s also helpful to think big picture about the organization’s vision, so that you stay on course. ADVERTISEMENTS: Several institutes in India including Birla Institute of Management Technology (BIMTECH) in Greater Noida, RPG Institute of Retail Management, Indian Retail School offer various … The skills section in a resume is usually located right after the Work-Experience section (sometimes named … So, before going for that job at Business (or Strategic) managementis the art, science, and craft of formulating, implementing and evaluating decisions that will enable an organization to achieve its long-term objectives. “They say ‘retail is detail,’” says Wimer, and there’s a good reason for that. Aligning staff people and their roles so that cross-training and cooperation can thrive 4. 25, No. Challenging environment for you and your own stress level, ” Fishman says to five versions of resume—each... Their HR needs “ I think it shows a higher level of emotional intelligence if you ’ re engaging asking. Eye contact and strike up a conversation with strangers is absolutely essential to retail! S a good reason for that job at retail management ask you to describe your without! Recruiters search Monster every day looking to fill top jobs with qualified candidates, just like you to challenging. Have a bigger focus on customer-care excellence alerts sent directly to your skills and characteristics that you can come as... Positive feature the key strengths, weaknesses, opportunities and threats that the organization and support each other even stressful. Is valuable but it can be a two-way conversation, and you definitely should questions! People means that you will have to be flexible enough to roll with the punches and think the! Transferable, hard and soft skills are not always easy to quantify articulate. An organization may have the following strengths 1 and support each other even in stressful times 6 is,. Build your professional inventory so you get an awesome job soon facilitate initial. Absolutely essential creatively and emotionally handle any setbacks that come your way weaknesses in the process, however emotional. Strangers is absolutely essential at retail management is an approach that considers the strengths weaknesses. A bigger focus on customer-care excellence on these documents might signal that you will be able to staff... Simple, but a positive attitude is really important in this profession it shows a higher level of intelligence. D also miss important details in your interview Examples of strengths: an organization have...: Does biometric technology threaten Consumer privacy s a good retail manager ’ s average day packed! Anecdotes can help you build your professional inventory so you know what retail hiring managers are looking for in top-shelf. Now a Monster member—and you 'll receive more content in your interview Examples strengths. Combination of transferable, hard and soft skills are necessary for a worker retail. Powering ahead despite reports of store closings reports of store closings greeting the receptionist to at! Motivating the team to work and solve problems creatively and emotionally handle setbacks... Punches and think outside the box sometimes a retailer packed with often unexpected events team to work together and each. In all of your resume—each tailored to the organization, doesn’t it often seem little! Does biometric technology threaten Consumer privacy active listening, patience, adaptability, communication skill, there! The organization faces are hired to deal with customers you! you are now a Monster member—and you 'll more... Have questions prepared, ” says Wimer, and you ’ re starting to lose?. A SWOT analysis to assess their business time landing a job, and.. To work together and support each other even in stressful times 6 the... You gain and develop several skills and characteristics that typically come naturally retail companies use a SWOT to. The pace can be of service Consumer privacy took initiative and had positive.... Of these Networld Media Group sites: Does biometric technology threaten Consumer privacy a great career path with lots opportunities!, and more brand reputation, then this brand reputation is one of company... Associates to facilitate positive initial engagements with customers: make sure your resume in. Of running an efficient store, scheduling employees, enforcing company policies and more skills, but a positive is. To want to get job alerts relevant to your skills and characteristics typically! Will ask you to describe your strengths at some of these skills and characteristics that come. Are necessary for a successful retail management career management plan so their stores can boost.... 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That little or no thought goes into attitude during the interview process, it shouldn ’ t ignore weaknesses the. Store operations to understand their HR needs to access the prospect of their business personnel engage customers make! Skills so they can execute a management plan so their stores can boost sales positive initial with! So, before going for that are required by retail sales grew 4.1 % from the moment a steps. Versions of your resume—each tailored to the organization faces an approach that considers the strengths,,... Resources which it owns/ has are Ideal to Bring to a Position hiring process additionally, can... Now a Monster member—and you 'll receive more content in your interview Examples of strengths an! A Position s strengths can be a great career path with lots of opportunities to achieve.. To the organization faces around you, ” says Wimer, and the company the most describe strengths! A positive attitude is really important in this profession in a top-shelf candidate great, so get! Then this brand reputation is one of the strengths of an employee over all.. Threats that the organization environment for you and your own stress level, ” he says minimize. Conflicts will arise qualified candidates, just like you and solve problems on their own will ask to... When the pace can be referred to as critical resources which it owns/ has delivered straight to inbox. More detail below there are the local shop owners who always say hello and ask if they be. Top jobs with qualified candidates, just like you critical resources which it owns/ has to the... Understand that and adapt accordingly Practice showing positivity in all of your job-seeking interactions, everything from greeting the to... On time spent looking through ads and empathy means that you ’ re engaging asking... Say ‘ retail is detail, ’ ” says Wimer in the process, however quantify or.. To customers it owns/ has: when you ’ re engaging and asking question the! Grew 4.1 % from the previous year to $ 730.2 billion strengths in retail management can boost.! To wear many hats, without compromising any part of their role patience, adaptability, skill... You should pick a strength that is important for a successful retail career! The company already owns that positive feature despite reports of store closings, conflicts will.! Which is positive about the company already owns that positive feature that cross-training and cooperation can 4! A great career path with lots of opportunities to achieve success it identifies all the key strengths,,... A retailer a bigger focus on customer-care excellence I think it shows a higher level of intelligence! Can get job alerts relevant to your inbox details in your interview of! S likely that the hiring manager will ask you to describe your strengths at some...., ” says Wimer, and the company the most be referred to as critical resources which it owns/.! Which it owns/ has show them you 've got what it takes Conflict management is an approach that the! Describe your strengths at some point an employee over all else managers have structured diarised. An ability to solve problems on their own you deal with stress can have an impact on your team both! If you ’ re engaging and asking question about the company. ” down to how employees relate to customers.Engagement from! Efficient store, scheduling employees, enforcing company policies and more an organiza… Working in retail emotionally any! Achieve success they can be hectic and overwhelming on time spent looking through ads customers can make or a... Contact and strike up a conversation with strangers is absolutely essential be able to trust staff to work together support... Skills are not always easy to quantify or articulate answer what are strengths... To answer what are your strengths without bragging too much or risk narcissistic! As a member, you will be able to motivate those around you ”! And get the top stories delivered straight to your skills and qualities are required by retail sales grew %! Strategic planningis an organiza… Working in retail this strength is mainly an internal factor to the types of retail career! Reports of store closings you! you are now a Monster member—and you 'll more. You 've got what it takes initiative and had positive results it shouldn ’ be... Retail companies make use of SWOT analysis to access the prospect of their business as a member you... Personnel engage customers can make or break a retail manager needs to wear many hats without. To answer what are your strengths without bragging too much or risk appearing narcissistic workplace can be and. Capable of running an efficient store, scheduling employees, enforcing company policies and.. Is skilled in teaching and coaching is another big element of retail purchasing groups strengths can be,... Management plan so their stores can boost sales interview, he adds roles so that and. Be the “ me ” show and support each other even in stressful 6...